Effective September 10, 2026. These terms apply to every order placed with Cannova's Pizzeria, 247 N. Main St, Galena, Illinois — in the dining room, over the phone, or online.
Prices, menu items and availability change. What you see at checkout is what governs. We run one kitchen and a small dining room, so online ordering is sometimes paused when the kitchen is full; if it is, call us at (815) 777-3735.
Check your order before you pay. The review screen at checkout, or the total we read back to you on the phone, is your confirmation. Placing the order confirms the items, the quantities, the modifications and the pickup or delivery address are correct. We prepare exactly what the ticket says.
Some dishes travel better than others. Anything served hot loses something on the drive, and that is the nature of taking restaurant food home rather than a defect in it.
Once an order leaves the building it cannot be returned, and carry out and delivery sales are final.
That is not a refusal to make things right. If we got your order wrong, left something out, or sent something genuinely not fit to eat, do three things:
We do not remake or credit an order we have not seen. Photographs are how we see it, and they are how we tell a mistake in our kitchen from a wrong item, damage on the drive, or a change of mind.
Once we have looked, we will remake the item or issue a credit. Which of the two is our call.
We cannot resolve a complaint raised days later, after the food is gone, or on an order somebody else picked up and carried away.
Food is cooked to order and held for you at the time you chose. An order that is never collected has already cost us the ingredients, the labor and the space on the line.
Uncollected orders are not refunded. If something has come up, call before your pickup time and we will do what we can.
Everything here comes out of one kitchen. Wheat, dairy, eggs, tree nuts, soy, fish and shellfish are handled on shared surfaces, in shared equipment and in shared pasta water. Flour is in the air.
We cannot guarantee that any dish is free of any allergen, and we do not represent any item as allergen-free.
Tell us before you order and we will tell you honestly what we can and cannot do. If a reaction would be severe, please choose a kitchen equipped to handle it. We would rather lose the order than put you in the hospital.
Consuming raw or undercooked meats, poultry, seafood, shellfish or eggs may increase your risk of food-borne illness, especially if you have certain medical conditions.
If there is a problem with a charge, call us before you dispute it. Nearly everything is fixable in a two-minute phone call, and we would rather fix it than argue about it with a bank. Placing an order means agreeing to contact us first and give us a fair chance to resolve it.
Cannova's Pizzeria · 247 N. Main St, Galena, IL 61036
(815) 777-3735
These terms are governed by the laws of the State of Illinois. If any part of them is unenforceable, the rest still stands.
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